Our replacement policy is very simple. There is a one time Replacement policy of all the leads. Wherein the lead is not qualified as per the criteria and /or the customer was not interested in checking out the options with the advisor.
All such leads are immediately replaced as the feedback of these kinds of leads should be provided within 48 hours or else it would be marked as qualified lead from our end. for example if we give 100 leads a month and the you tell us that out of 100 leads 25 are not qualified then all the 25 leads will be replaced one time.